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For medical emergencies and assistance with your medical care, please contact US / Canada
Toll Free: 1-866-914-5333 or Worldwide collect 1-905-669-4920. You may also e-mail inquiries
to GBGAssist@gbg.com
In the event of a medical emergency, GBG/TieCare members can count on highly trained
and experienced case managers, nurse case mangers and a medical director to work
as a team to manage all aspects of a case, from the initial contact to safe arrival
back to their home destination.
These services include preauthorization, hospital admission, medical appointments,
referrals, and follow-up home appointments, ensuring that your regular physician
is informed of the treatment received overseas and your current medical condition.
On request, GBG Assist also can coordinate all flight requirements, pickup at airport
and transportation for the member and their family, destination overview and provide
translation services when required.
GBG Assist is able to provide assistance on all medical services, immigration queries,
concierge and transportation and assistance on emergency medical situations. GBG
Assist is a phone call away, 24/7, 365 days a year, to service your needs and guide
you in the right direction.
- Pre-trip informational assistance
- Medical case management and review
- Medical evacuation and/or repatriation
- Repatriation of remains
- Bedside visit of a family member
- Prescription replacement or refill assistance
- Eyeglass replacement assistance
- Return of dependent children
- Return of traveling companion
- Pet return
- Vehicle return
Financial, Legal and Communication Assistance
- Emergency translation/interpretation assistance by phone
- Emergency message relays
- Lost document assistance
- Emergency cash advance
- Bail-bond posting
- Referral to attorneys
Security Assistance
- Access to 24/7 security assistance center
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