Frequently asked questions.

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We can be reached by calling our toll-free number 866.914.5333 or via email

  • Visit, click on Provider Directory.

  • Select the country where you are currently located, input postal code, if applicable, and start the search

  • For some countries, select the Provider Network indicated on your ID Card. (Ex. Aetna, First Health, United Health Care if you are in the United States) if applicable.

  • Once you input the information it will route you to a new website of your dedicated provider. Follow the instruction on the site

  • For further assistance you may contact GBG Assist at 866.914.5333 or

You may contact us via email and we will direct your request to our renewal team.

  • Once you submit a claim, you can manage it by clicking the Claims Icon on the homepage of the Member Portal.

  • You will be taken to a page that lists all your claims and current status of the claims. A link to your Explanation of Benefits will be available once the claim has been adjudicated.

  • For further information or assistance, you may contact GBG Assist 866.914.5333 or

  • From your Member Portal homepage, click on the “Coverage Details” icon.

  • You will see where it says, “Insured Members”, on the right-hand side select “Request ID Card”

  • Next, you will see a list of the members insured. Click on the download icon under the last column “Action” to download the copy of the ID card. 

  • Visit and select Member Login, then select Register New Account.

  • You will need to fill out the following information and:

    • Provide your GBG ID#.

    • Provide your first and last name as they appear on your ID Card (Do not enter middle name or initial).

    • Enter your date of birth.

    • Provide an active email address.

    • Establish a desired username and password.

    • Select security questions and answers.

    • Enter the security code.

    • Click “register” to complete your registration.

  • After successful registration, you will receive an activation email. Once you activate your account via link in the email, you are all set to sign in and begin experiencing your new Member Portal.

You may contact us via email and we will direct your request to our renewal team.

  • From your Member Portal homepage, click on the “Claims” icon.

  • Click “New Claim” on the top right hand side corner.

  • Select the patient you want to submit the claim form for.

  • Select Claim Type (this will change depending on what the patient is enrolled in—for example, health, dental, etc.).

  • Type in your claim amount and currency.

  • Type in your email and press continue.

  • For your claim to be submitted, you must provide the appropriate documents such as receipts, copies of invoices, and other relevant information for review. You can upload files under 30 MB.

  • If a prior claim was paid, the system would default to the recent claim reimbursement method. If you would like to select a different reimbursement method, select Change Method and fill out new banking information.

  • Fill out the Authorization page. Be sure to type your name as listed on your ID card to apply your electronic signature and click on I Agree. If you would like to complete your form later, click Save and Exit. If you are ready to submit your form, click Submit.

  • If your Claim Amount is more than 100 USD, you may need to provide additional information. Follow the on-screen prompts to submit your claim.

  • Once you successfully submit a claim, you will be provided with a confirmation of the submission along with the reference number to help you track your claim.

Pre-authorization is a process by which the insured person obtains written approval for certain medical procedures or treatments from the Insurer prior to the commencement of the proposed medical treatment.

Certain medical treatments/procedures will require the pre-authorization process to be followed for coverage, and to maximize the benefits of the insured person. Pre-authorization requirement is based on your policy terms and conditions. Please contact GBG Assist via phone or email for assistance on verifying your benefits and starting pre-authorization process.