GBG ASSIST

Right there with you, every step of the way.

GBG Assist provides assistance for travel, medical, and emergency medical situations. GBG Assist is a phone call away, 24/7, 365 days a year, to serve your needs.

In the event of a medical emergency, GBG members can count on highly trained and experienced case managers, nurses, and a medical director to work as a team to manage all aspects of a case, from the initial contact to safe arrival back to their home destination.


For medical emergencies and assistance with your medical care, please contact:

Worldwide Collect: +1.786.814.4125

US / Canada Toll-free: +1.866.914.5333

Have questions? Please review our FAQ for the most commonly asked questions. Not finding what you need? Please click here to email us.

General services include:

  • Pre-authorization
  • Hospital admission
  • Medical appointments
  • Referrals and follow-up home appointments
  • Medical case management and review
  • Travel and pre-trip informational assistance

Emergency service highlights:

  • Medical evacuation and/or repatriation
  • Repatriation of remains
  • Emergency translation/interpretation assistance by phone

Have a Claims Question?

GBG is staffed with experienced claims professionals, fully conversant with the needs of international clients.  Our global network of providers bill directly, to make this process more efficient. When using one of our contracted providers, simply present your GBG/TieCare ID card and the provider will take care of the rest.

However, when direct-contracted providers are not available, GBG offers 4 easy ways to submit claims.

Click on Online Claim Submission to log in and complete the form.

Mail the claim form and documentation to below address:
Global Benefits Group
PO BOX 211008
EAGAN, MN 55121

Scan and email claims to eclaims@gbg.com.

Fax claims to: +1.949.271.2330

Contact GBG Assist