The customer
Mitrade is a leading online contract for differences (CFD) trading platform offering access to global financial markets, including forex, indices, commodities, and cryptocurrencies. With a strong commitment to providing a seamless and secure trading experience, Mitrade priorities compliance, innovation and efficient customer onboarding as key pillars of its operations.
The challenge
As part of its ongoing mission to deliver a frictionless trading experience, Mitrade sought to increase the automation rate of its KYC process. While the existing process met compliance standards, the company recognised that adopting a more automated solution could improve efficiency and better allocate internal resources.
The opportunity
Elven Jong, CEO of Mitrade and formerly the Compliance Manager and Company Secretary, identified a strategic opportunity to enhance the Know Your Customer (KYC) process through automation. His goal was to streamline customer onboarding, increase operational efficiency, and strengthen the company’s commitment to regulatory standards
Elven set out to demonstrate how investing in a robust, automated KYC platform could deliver operational benefits while maintaining a high standard of compliance. His vision was to align technological improvements with business growth objectives.
The solution
To realise this vision, Mitrade partnered with us to implement our digital identity verification solution known for its scalability and compliance capabilities.
In initial testing, our tech and expertise delivered an 20% increase in customer onboarding, marking a strong improvement. The solution offered:
- Streamlined workflows for faster customer onboarding
- Strengthened compliance with regulatory requirements
- Scalable technology supporting growth
- Enhanced fraud detection and risk mitigation
By partnering with us, Mitrade was able to meet regulatory demands and its operational efficiency targets all without compromising on the customer experience.
The outcome
After rapid integration, Mitrade achieved tangible improvements across its operations:
- Increased KYC automation by approximately 30%
- Faster onboarding, improving customer access to the platform
- Maintained and enhanced compliance with evolving regulatory standards
- Improved fraud detection capabilities
- Lower operational costs by reducing manual handling
- A scalable infrastructure that supports international expansion
Our consultative approach and strong support ensured the solution met Mitrade’s specific compliance needs. Encouraged by the initial success, Mitrade has begun expanding the use of our solution across new markets.
Partnering with GBG and implementing greenID has delivered measurable gains across our operations; faster onboarding, stronger compliance, reduced costs and a scalable framework to support our growth strategy
Elven Jong, CEO
Mitrade
By working with us to enhance its KYC process, Mitrade demonstrated the strategic value of automation in achieving regulatory compliance and operational efficiency. Our identity verification capabilities has supported faster onboarding, improved customer experience, and laid the foundation for future growth in global markets.
Complete customer intelligence
Connect safely with every genuine identity.
