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greenID Support Schedule

  1. Support

1.1          If a problem arises which qualifies for the provision of support and you are unable to fix the problem, please contact the Help desk for your Product here: https://www.gbgplc.com/apac/contact/customer-support-enquiry/product/

(a) Standard hours are from 08:30 to 17:30, Monday to Friday AEST or AEDST (as applicable)

(b) Outside of the above helpdesk hours, any answered email or calls will be advised of an escalation response either by e-mail or return call.