Ongoing Customer Due Diligence: solving real challenges in compliance and risk

For many regulated businesses, ongoing customer due diligence (OCDD) is a source of constant pressure.

Common challenges include:

Keeping up with evolving AML/CTF regulations and audit requirements is resource-intensive and complex.

Relying on spreadsheets, paper trails, or disconnected systems increases the risk of errors, missed alerts, and compliance gaps.

Manual re-verification and remediation slow down business processes, frustrate customers, and drain internal resources.

Financial crime, identity fraud, and changes in customer risk profiles can go undetected without robust, ongoing monitoring.

Lengthy or intrusive verification processes can drive away legitimate customers and damage brand reputation.

In response, organisations are seeking:

Automated solutions that reduce manual workload and streamline ongoing due diligence.
Reliable, up-to-date identity verification and risk monitoring to ensure nothing falls through the cracks.
Comprehensive audit trails and reporting for regulatory assurance and internal governance.
A solution that can adapt as their customer base grows and regulations change.
Processes that maintain security and compliance without sacrificing the customer experience.

GBG’s greenID solution is designed to address these exact needs with a practical, proven approach:

Automated, real-time identity verification: instantly verify and re-verify customer identities against government, credit, and proprietary data sources, minimising manual intervention and speeding up compliance checks.
Continuous, intelligent monitoring: greenID monitors for changes in customer risk, sanctions, or PEP status, providing timely alerts so you can respond proactively to emerging threats.
Comprehensive audit trails: every verification and update is securely logged, giving you a transparent, auditable record for regulatory reporting and peace of mind.
Global data coverage: access to extensive company records and global watchlists ensures compliance with both local and international standards, supporting your growth and regulatory obligations.
Frictionless customer experience: automated checks mean less paperwork and fewer delays, helping you deliver a seamless onboarding and ongoing engagement process for your customers.

Ready to strengthen your ongoing customer due diligence?

With GBG, you can confidently meet regulatory expectations, reduce risk, and deliver a better experience for your customers, all while freeing your team to focus on what matters most. Contact us today: