Billing and Making Payments

• Direct Debit (preferred): Secure setup via GoCardless. Email credit.control@gbgplc.com for your mandate link.
• Bank Transfer: Bank details are listed on invoices. Quote your customer account number as reference.
• Credit Card: Request a secure WorldPay link by emailing credit.control@gbgplc.com with your account number, invoice number, amount, and preferred email address.

Please send all remittance copies to credit.control@gbgplc.com.

We use different bank details depending on currency and product. For confirmation or to request a bank letter, please email credit.control@gbgplc.com. Include your customer account number when making payment.

Please email credit.control@gbgplc.com with the correct PO. A team member will update your account accordingly.

Please email credit.control@gbgplc.com with the updated information. A team member will make the necessary changes.

GBG plc is a leader in digital identity, location intelligence, and fraud prevention solutions. Below is a brief overview:

• Identity Verification o GBG offers advanced identity verification solutions that help businesses confirm identities quickly and securely. These include document authentication, biometric verification, and liveness detection.
• Location intelligence o GBG provides global address validation and geolocation services ensuring accurate customer location data. Our solutions cover 240 countries and territories, enhancing customer experiences and aiding fraud prevention.
• Fraud and compliance management o GBG’s fraud prevention and compliance solutions utilise machine learning and AI to detect and mitigate fraudulent activities. Services include transaction monitoring, risk assessment, and compliance automation, helping businesses adhere to regulatory requirements while minimising fraud risk.

What We DoGBGLoqate

Once a prepay bundle is used, invoices are generated monthly for product usage. Please contact your account manager for further inquiries.

Please email credit.control@gbgplc.com to request a breakdown.

Usage invoices are issued monthly during the first week of the following month. If you haven’t received yours by the 6th working day, please contact Credit Control.

Licence and prepay invoices are billed according to your contract terms. If you're expecting an invoice and haven’t received it, please contact Credit Control with your agreement number starting with 'AGR', found on your order paperwork.

If your invoice hasn’t been uploaded, please email credit.control@gbgplc.com and a team member will ensure it is uploaded.

Please check the payment terms in your agreement to confirm whether any credit terms have been approved.

If you're unsure whether you have an active Direct Debit, please email credit.control@gbgplc.com for confirmation.

Invoices and statements are sent automatically for your records, even if you pay by Direct Debit.

GoCardless is an approved Direct Debit provider who work with over 50,000 businesses across the globe, including Sage and TripAdvisor. They are ISO 27001 accredited and authorised by the UK Financial Conduct Authority to provide payment services as an Authorised Payment Institution across the European Union. Click here for further information on GoCardless security.

Once you have registered your interest in paying by Direct Debit you will be sent an email with a link for you to complete your mandate. Once the mandate has been setup you will receive a further email to confirm the Direct Debit Instruction is in place. The confirmation email will also provide you with the reference that will appear on your bank statement when payments are taken.

Completing the mandate is quick and easy. You will only need to enter your bank account number and sort code. Your company name and address will already be populated on the mandate when you receive the link. Please check these and if there are any changes required please notify credit.control@gbgplc.com

Payments are taken on or immediately after the 28^th of each month for any invoices due that month unless otherwise agreed.

In addition to your invoice you will receive a notification 3 days before any payment is taken.

Please contact ID Scan support at 0844 888 1136 for assistance.

If you're experiencing issues topping up your Loqate account, please email LoqateSupport@gbgplc.com or call 0800 198 6460 (freephone).