Simplify customer verification from the very first click
Keep customers satisfied across your service territory, whether customers sign up online or call in. Strengthen KYC standards for every customer interaction.
Why GBG for PG&E
Simpler KYC. Lower operational cost.
Across service starts, moves, and account recovery, PG&E needs to serve every customer, including those without extensive credit histories and younger consumers. A friction-free sign-up experience creates the customer trust that PG&E needs across Northern and Central California, and GBG Go helps PG&E achieve service standards across the entire customer experience, including cutting down on locked accounts and failed identity checks that push customers into support.
20% increase in pass rates with enhanced, multi‑source identity data and ID checks
Multi-bureau verification through one integration to improve match rates and reduce referrals
Authoritative identity data beyond credit records to help verify more customers
Book a meeting with Troy
Let’s make customer verification more efficient for PG&E
Book 30 minutes with Troy to explore how GBG Go could strengthen KYC across service starts, moves and account recovery while reducing support-led exceptions.
A small thank you for your time
We know customer verification decisions carry real weight; we appreciate you making time to talk through yours.
