Customer due diligence (CDD) is the process of identifying and verifying a customer's identity using reliable sources. It helps businesses assess risk, prevent financial crime and comply with anti-money laundering (AML) regulations. CDD is essential for building trust and ensuring that customers are who they claim to be.
KYC/AML compliance
Compliance to supercharge your business
Everything you need to meet AML regulations, minimize fraud and fight financial crime– all in one platform.
Easy decision management
GBG Go offers a comprehensive view of journey outcomes, supporting details and journey history.
Stay compliant and protected
Compliance doesn’t have to be a labor-intensive process. Our automated approach helps businesses make compliance a strategic function.
Onboard more customers
Verify more identities with a layered approach using data, documents and biometrics to flag risky applicants and remove unnecessary friction.
Monitor risk continuously
Monitor identities, reputations and transactions to detect and manage risk profiles that change over time.
GBG Go
GBG Go is the all-in-one identity platform for fast, easy, and safe business growth.
Gain global coverage, comprehensive capabilities and user-friendly configuration to optimize every genuine customer interaction.
Accept more genuine customers, meet regulatory requirements and simplify your IT stack wherever your business operates.
Optimize ROI, minimize fraud and tailor customer journeys, all with a single platform.
Global coverage
Complete business onboarding faster with reduced time to revenue around the world.
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600m+
Company records
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Up to 60%
Reduction in end-to-end onboarding times
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450+
Sanctions and Politically Exposed Persons (PEPs) lists to flag high-risk individuals.
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190+ countries
Identity verification
We partner with GBG to deliver customer due diligence with simpler, faster, data-driven onboarding decisions resulting in a 9% increase in our new customer pass rate."
Manage risk and stop fraudsters in their tracks
No matter what industry you operate in, our solutions can be easily integrated into your existing processes, allowing for full KYC and AML compliance.
GBG Go
Accelerate safe customer-centric growth with worldwide identity intelligence.
GBG Trust
Monitor suspicious activity in real-time across your enterprise and beyond to prevent fraud and build trust.
Frequently asked questions about customer due diligence
What is customer due diligence?
What is the meaning of customer due diligence?
Customer due diligence means collecting and evaluating customer information to confirm identity, assess risk and monitor transactions. It is a key part of AML compliance and helps businesses avoid working with fraudsters or high-risk individuals.
What is enhanced customer due diligence?
Enhanced customer due diligence (ECDD) applies to high-risk customers, such as politically exposed persons (PEPs). It involves deeper identity verification, biometric checks and ongoing monitoring to detect suspicious activity and ensure compliance with global regulations.
What is the customer due diligence process?
The CDD process includes:
- Customer identification and verification
- Risk assessment
- Watchlist and sanctions screening
- Ongoing monitoring of transactions
- Record keeping for audits and compliance
- These steps help businesses meet AML and counter-terrorism financing requirements.
What are the 4 elements of customer due diligence?
The four core elements of CDD are:
- Identifying the customer
- Verifying the customer's identity
- Understanding the nature and purpose of the business relationship
- Ongoing monitoring for suspicious activity
What is difference between CDD and KYC?
KYC (Know Your Customer) is the regulatory principle that requires businesses to verify customer identities. CDD is the practical process of collecting information, assessing risk and monitoring customer behavior. While KYC sets the compliance framework, CDD is how businesses implement it.
Complete customer intelligence
Connect safely with every genuine identity.
