You said, We did
Your feedback via Voice of Customer survey is crucial. Read the actions and improvements that have been implemented thanks to customer feedback.
Our customers asked for:
Improved reporting
We created:
New Loqate reporting (currently in Beta) which can be configured to display usage information required.
We also created a user guide to assist with understanding and navigating the new reporting interface.
This guide includes detailed instructions on how to customise reports, access usage data, and utilise the new features effectively.
Our customers requested:
A Platform for Collaboration
We enabled:
Slack for Collaborative Engagement
We've enabled Slack to foster better collaboration among our customers and with Loqate teams. Slack will assist on sharing experiences, collaborate on ideas, and stay connected effortlessly.
Our customers asked for:
Improved Accuracy and Response Times for Investigate
We delivered:
Several improvements based on customer feedback, including:
- Enhanced loose address matching logic
- First name clean-up
- Cleaner requests to the API
- Improved responses from third-party suppliers
These changes have resulted in increased accuracy and efficiency in API responses, making the migration process from Connexus smoother and more effective for our customers.
Our Customers asked for:
Simpler Legal Terms
We refreshed:
Our Additional Terms page for our Identity customers. We reduced the terms by over 40% and updated the look to be more user-friendly and aligned with our Global DPA, aiming to create a better user experience for our customers.
