Unlocked Onboarding 2026 | GBG London Event

Reinvention isn’t about keeping up.
It’s about staying impossible to catch.

Do more with less

Drive higher conversions with AI and analytics – without growing headcount.

Design adaptive onboarding

Learn how top teams build journeys that test, learn, and improve as customers and markets change.

Balance fraud, risk and speed

Proven approaches from leading brands to scale compliance‑ready growth

09:00Doors open & registration

Guest arrival, registration, unstructured networking

10:00Welcome

Stuart Watt, Director of Global Data, GBG

Event host intro and welcome

10:05Open

Dev Dhiman, CEO, GBG

Opening remarks and scene-setting for the day

10:15Keynote Q&A: Reinvention under pressure

Stuart Watt, Director of Global Data, GBG · Claire Williams OBE

From ninth to the front of the grid, what reinvention takes when margins are milliseconds.

11:15Session #1: How leading brands use reinvention to win

Gus Tomlinson, CPTO, GBG · Matthew Tataryn, Group Director of Financial Crime Risk & MLRO, Tide · Salvatore Novelli, Technology Platform Lead - Customer Data Services Platform, Lloyds Banking Group · Dane Pedro, Board Director, Head of UK Compliance and MLRO, Mollie · Heidi St. Hill, Head of Global Procurement, Dr Martens

Real operators on how they reinvent fast, growth without sacrificing trust or CX.

12:00Networking lunch and GBG spotlight sessions

Enjoy lunch as you network with peers and discover the latest GBG solutions. Each session will run concurrently multiple times, allowing you attend all three sessions.

Agent Unlocked: Help AI make better decisions

Growth Unlocked: Onboard the right customers, faster

KYB Unlocked: Automate business and entity onboarding

13:00Session #2: Know your fraudster: fraud is adapting – are you?

Laura Barrowcliff, Senior Director, Identity Product, GBG · Mark Courtney, Deputy CEO & Chief Product Officer, Cifas · Ted Datta, Head of Industry Practice, Moody's · Andy Mayo, Head of Fraud, Sky

Faster onboarding delights customers and fraudsters alike, how to adapt before fraud spreads.

13:20Session #3: The reusable identity reckoning

Stefan Gajewski, Head of Product, GBG · Richard Oliphant, Legal, Regulatory and Strategic Consultant, RO Legal Consulting Ltd · David Birch, Principal, 15Mb Ltd · Pavol Hrina, EUDI Wallet & Digital Identity Advisor, ID-entity Consulting

When customers arrive already verified, is the wallet a threat or your biggest opportunity?

13:50Session #4: Agentic commerce: are you ready for conversational trust?

Kartik Venkatesh, Global Head of Innovation, GBG · David Birch Principal, 15Mb Ltd · Ben Moses, Principal Solutions Architect, AWS · Rich Cudd, VP, Solutions Consulting, Salesforce

As AI agents transact for us, static checks break, how to build continuous trust.

14:10Coffee break

Short comfort break and networking

14:30Session #5: Where trust meets growth

Max Excell, Regional Sales Director, EMEAA, GBG · Nick Reinhart, Head of Growth, Trinsic · Duncan Carey, Business Development, Identity, Trust & Safety, Uber

Growth and risk are the same three questions asked from two ends, this is where they meet.

15:00Session #6: What’s next for GBG?

Gus Tomlinson, CPTO, GBG

A sneak peek into GBG’s direction, and what it means for customers.

15:15Close

Stuart Watt, Director of Global Data, GBG

Final thank you and close

15:30Networking drinks

Open drinks and conversation

The Londoner

Located in the heart of Leicester Square, The Londoner is a fivestar luxury hotel offering a private auditorium, intimate breakout rooms, and access to a stunning rooftop bar.