Customer onboarding is the process of verifying and welcoming new customers to your business while ensuring compliance with regulatory requirements. It involves identity verification, fraud prevention, and creating a seamless digital experience so customers can start using your services quickly and securely.
Customer onboarding
Secure every step of the journey
Convert more customers and secure every step of the journey with a seamless experience that does not compromise on compliance.
Connect to global identity and fraud intelligence
Access to over 80 identity and fraud protection modules supported by our years of experience.
Automate journey security
Recognise great, good and bad prospects at the first point of contact. Our unique global identity trust network unites hundreds of brands across multiple sectors to accurately route customer journeys for greater speed or security.
Maximize pass rates
Achieve the highest identity data match rates and pass more customers in 50 global markets with access to authoritative data sources selected to the most rigorous standards for data security, inclusivity and transparency around the world.
Verify anyone, anywhere in seconds
Enhance security at onboarding with accurate, secure and user-friendly document verification and biometric authentication, ensuring genuine identity ownership and presence in seconds wherever in the world your customers are.
GBG GO
GBG Go is the all-in-one identity platform for fast, easy and safe business growth.
Gain global coverage, comprehensive capabilities and user-friendly configuration to optimize every genuine customer interaction.
Accept more genuine customers, meet regulatory requirements and simplify your IT stack wherever your business operates.
Optimize ROI, minimize fraud and tailor customer journeys, all with a single platform.
Global coverage
Complete business onboarding faster with reduced time to revenue around the world.
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600m+
Company records
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Up to 60%
Reduction in end-to-end onboarding times
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450+
Sanctions and Politically Exposed Persons (PEPs) lists to flag high-risk individuals.
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190+ countries
Identity verification
Multi bureau search delivers a best-in-class solution to our clients, maximising customer match rates and vastly reducing referrals."
Connect safely with every genuine identity
For seamless onboarding and the fastest journeys possible, we offer expertly managed solutions for all your digital identity verification needs.
GBG Go
Accelerate safe customer-centric growth with worldwide identity intelligence.
GBG Trust
Monitor suspicious activity in real-time across your enterprise and beyond to prevent fraud and build trust.
Frequently asked questions about customer onboarding
What is customer onboarding?
What are the steps in consumer onboarding?
While steps can vary by industry, a typical 4-step digital onboarding process includes:
- Data collection – Gather customer information and documents.
- Identity verification – Use digital onboarding tools to confirm identity.
- Risk assessment – Perform KYC and AML checks to ensure compliance.
- Account activation – Approve and enable customer access to services.
What does a typical digital onboarding process look like?
Consumer onboarding generally involves onboarding solutions that can help onboard client through a following process:
- Customer provides personal details.
- Identity and documents are validated using customer onboarding software.
- Compliance checks via KYC and AML screening.
- Good customers gain access to products or services.
Why is digital onboarding important?
Digital onboarding streamlines the entire process, reducing manual checks and improving customer experience. It enables faster identity verification, minimizes fraud risk, and ensures compliance with global regulations, all through a secure customer onboarding platform.
Does KYC play a part in customer onboarding?
Yes, KYC (Know Your Customer) plays a crucial role in onboarding clients. KYC check can help verify a customer’s identity and assess risk before granting them access to services. This is essential for compliance with financial regulations and preventing fraud.
What are customer onboarding solutions?
Customer onboarding solutions are tools and technologies that automate identity verification, document checks and compliance processes. These solutions help businesses deliver a secure, frictionless onboarding experience while meeting regulatory requirements.
How does customer onboarding software help businesses?
Customer onboarding software simplifies the onboarding process by:
- Automating identity verification
- Performing real-time KYC and AML checks
- Reducing fraud risk
- Enhancing customer experience with faster approvals
Complete customer intelligence
Connect safely with every genuine identity.
