You said, We did
Your feedback via Voice of Customer survey is crucial. Read the actions and improvements that have been implemented thanks to customer feedback.
Our customers requested:
A Platform for Collaboration
We enabled:
Slack for Collaborative Engagement
We've enabled Slack to foster better collaboration among our customers and with Loqate teams. Slack will assist on sharing experiences, collaborate on ideas, and stay connected effortlessly.
Our customers asked for:
Improved Accuracy and Response Times for Investigate
We delivered:
Several improvements based on customer feedback, including:
- Enhanced loose address matching logic
- First name clean-up
- Cleaner requests to the API
- Improved responses from third-party suppliers
These changes have resulted in increased accuracy and efficiency in API responses, making the migration process from Connexus smoother and more effective for our customers.
Our Customers asked for:
Simpler Legal Terms
We refreshed:
Our Additional Terms page for our Identity customers. We reduced the terms by over 40% and updated the look to be more user-friendly and aligned with our Global DPA, aiming to create a better user experience for our customers.
Our Customers asked for:
Simplified Privacy Terms, with supporting information outlining why GBG do what they do.
We introduced:
A GlobalDPA, which is a single set of Privacy Terms covering GBG products, making it easier to take on new services.
This GlobalDPA includes supplementary information, such as FAQs explaining why GBG has taken the positions we do, and an Information Security Schedule clearly outlining the technical and organisational measures to which we are committed.
